斯旺斯頓箭頭酒店的入住和退房時間是什麼？

入住時間：14:00以後退房時間：10:00以前

斯旺斯頓箭頭酒店提供哪些設施及服務？

泳池,停車場,健身房,24小時服務

斯旺斯頓箭頭酒店附近有什麼熱門景點？

墨爾本觀景台（約1.7公里）,墨爾本博物館（約0.8公里）,墨爾本水族館（約1.7公里）

哪座機場離斯旺斯頓箭頭酒店最近？

最近的機場為墨爾本機場，距離飯店23.1公里

斯旺斯頓箭頭酒店-2025年最新卡爾敦訂房優惠、評論|ezTravel易遊網

Name: 斯旺斯頓箭頭酒店(Arrow on Swanston)
Address: 488 Swanston Street, 卡爾敦, 澳大利亞
Rating: 3.7

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M294553****

家庭出遊

兩張單人床公寓

入住於2025年10月

3.5

評價於：2025年10月08日

衞生情況一般，設施比較舊，將就著住，畢竟在墨爾本市中心這麼貴鵝地段對得起這個價格。建議旅客自帶一次性毛巾。

匿名用戶

夫妻／情侶出遊

一室公寓

入住於2025年08月

3.7

評價於：2025年08月16日

予約寫真と全然違う部屋だった。寫真は當てにしない方が良い。タオルの匂いが臭かった。ベッドの寢心地は良かった。

訪客用戶

家庭出遊

豪華國王公寓

入住於2025年03月

1.7

評價於：2025年04月10日

DO NOT STAY IN THIS HOTEL! the first time i experienced bed bugs was in a £2.50/n hostel in indonesia. the second time… in this £90/n “3 star” hotel! and this time was so much worse because there were so many of them and massive!! they got on to my bags and belongings and i ended up spending 2 days washing all my clothes and treating all my belongings instead of sightseeing in the city. i made a formal complaint to the receptionist the next day and they encouraged me to report it to the melbourn city health authority because apparently mine wasnt the first case. the city health authority did a spot check on them the day i checked out and since then, the hotel had refused to release my $100 room bond and ignored my emails. they are truly ridiculous, the physical irritation and mental stress they put me through. holiday ruined. SO DO NOT STAY THERE AND BE THE NEXT VICTIM!

Mark Villarubia

家庭出遊

豪華國王公寓

入住於2025年09月

3.0

評價於：2025年09月10日

The location is great—close to the CBD, so no issues there. However, the bathroom layout was disappointing. There was no holder for essentials inside the shower, and the towel rack was placed far from the shower area. I'm not sure how they came up with such an impractical design. Overall, I’d say the hotel deserves an average rating.

Tabo9180

好友出遊

四臥室頂層公寓

入住於2025年03月

1.7

評價於：2025年03月08日

此酒店職員服務很差！當我入住時，沒有說房間內洗衣機壞了。當我們需要洗衫時，才發現此情況。當我去服務台通知職員，他跟我說經理已知道此事，叫我去洗衣房洗衫，但需要我們付款。我很不滿意，因我租此房間已括洗衣機的。

M261322****

商務出差

兩臥室公寓

入住於2025年03月

1.0

評價於：2025年03月02日

先總結，無論什麼類型的出遊都不要選擇家酒店。最最最最重要的是他的房價也不便宜，卻住得那麼差，到底他的收費標準是怎麼給出來的？ 1- 登記入住的時候完全沒有服務意識。整個過程沒都很冷漠，沒有展現半點歡迎的態度。 2- 這個酒店有兩部分組成。他好像有兩棟樓一部分的住客是在他登記前台的右邊電梯；另外一部分的房間需要走出去前台右拐在另外一棟樓，走路10秒。 3- 我拿到房間以後開門一股撲面而來的臭味。我立馬開陽台。 4- 如果皮膚敏感的人，這個房間裡住完以後身體會很癢。他的沙發我坐在上面，大概一會兒整個身體都很癢，估計是跳蚤太多了。包括床也是很癢。第四張圖的沙發是他們的大廳拍的，這個就是要展示整個酒店的衞生風格和質量. 你們可以參考一下 5- 他的門關和開都很大聲。而且門是沒有任何上鎖的零件的。意思就是説你把門關上了，這就是你最後一道安全防線，對於女生來講很不安全。 6- 他的退房時間很早，早上10:00，這真的是瘋l了。説真的，國內的快捷酒店也比這個好。你就可以想象出這個酒店有多差了。幾乎就是中國80/90 年代的感覺。他去維多利亞女王市場很近，但我也不建議為了這個而選擇這個酒店。他們的網圖跟實際相差太大了

Olivia Marcinkowski

家庭出遊

寬敞家庭公寓

入住於2025年08月

1.7

評價於：2025年08月25日

We travelled for 14 days staying at 5 different accommodations and this was by far the worst. Firstly it looked nothing like the pictures shown. The reception area was not even on site. We paid for city view and instead had a view of machinery and air conditioning cylinders that looked like the inside of a factory. NO CITY VIEWS IN SITE. The room had 1 small queen bed with nothing else inside NO SIDE TABLE ETC and covered with 1 small layer of sheets. Not very hygienic at all. There was 2 lift only 1 of which was not working and the other taking 10-15 to get to ground floor. It gave us anxiety every time we used it as it did not feel safe at all. I'm just glad we only stayed for 1 night and no more!! When letting the reception know in the morning during check out he seemed to not care less, we didn't even at least get an apology. Definitely would never stay here again!

訪客用戶

夫妻／情侶出遊

一臥室公寓

入住於2025年05月

1.0

評價於：2025年05月22日

Very disappointed, booked what looked like a nice room on the app but when we arrived it was nothing like the photos.

匿名用戶

獨自出遊

豪華一臥室公寓

入住於2025年02月

2.2

評價於：2025年03月10日

這家酒店唯一的優勢就是地段可以，到墨大和RMITA都比較方便，很市中心的位置。大堂有家餐廳，裡面的餐食不錯，老闆是義大利人，他和員工都很客氣，做的食物也可口。酒店很陳舊，設施老破，房間很多地方都貼了膠帶，大家可以自行想象。酒店很吵，晚上睡覺都經常被吵醒，沿街的原因吧。服務也是很一般。我在這裡住了2周，到了週末基本沒有服務的，國外這工作真舒服。除非迫不得已，不然以後應該不會再住這家了。。。

訪客用戶

家庭出遊

一室公寓

入住於2025年08月

2.0

評價於：2025年08月15日

I stayed one night a few weeks back and I had paid online, there was also a deposit of $100 to be paid upon check in incase of any damages etc. I had taken cash to pay my deposit as on their booking page it says you can pay cash and get it back at check out. When I got there to check in, I went to pay the $100 in cash and the lady told me they don’t accept cash, I mentioned it had it on their website but that didn’t seem to matter, so I had to pay $100 via eftpos. When I went to check out the next morning, they didn’t mention my refund so I mentioned the $100 refund and got my card out. The gentleman said that we don’t need your card for the refund, that my refund will be refunded back within 5-7 days from check out. I found that a bit odd, not needing to insert my card for a refund. I said are you sure you don’t need my card and he said no. I still have not received my refund, I left the room exactly the way it was when I went in there. I have tried calling the hotel many times but no one answers the phone.. EVER! And I’ve sent 3 emails with no response! That’s just shocking! This tiny VERY AVERAGE room with dirty walls cost me after the deposit $196, when the room was $96. Trip had a special on so I got the room for $96. (And the photo online was completely different to the room I stayed in) I could have stayed somewhere so much nicer if I just paid $196 for one night somewhere else. I’ve never had this experience with any other hotel. It’s absolutely terrible customer service. DO NOT STAY THERE! Not happy!

M294553****

家庭出遊兩張單人床公寓

入住於2025年10月

3.5

評價於：2025年10月08日

衞生情況一般，設施比較舊，將就著住，畢竟在墨爾本市中心這麼貴鵝地段對得起這個價格。建議旅客自帶一次性毛巾。

匿名用戶

夫妻／情侶出遊一室公寓

入住於2025年08月

3.7

評價於：2025年08月16日

予約寫真と全然違う部屋だった。寫真は當てにしない方が良い。タオルの匂いが臭かった。ベッドの寢心地は良かった。

訪客用戶

家庭出遊豪華國王公寓

入住於2025年03月

1.7

評價於：2025年04月10日

DO NOT STAY IN THIS HOTEL! the first time i experienced bed bugs was in a £2.50/n hostel in indonesia. the second time… in this £90/n “3 star” hotel! and this time was so much worse because there were so many of them and massive!! they got on to my bags and belongings and i ended up spending 2 days washing all my clothes and treating all my belongings instead of sightseeing in the city. i made a formal complaint to the receptionist the next day and they encouraged me to report it to the melbourn city health authority because apparently mine wasnt the first case. the city health authority did a spot check on them the day i checked out and since then, the hotel had refused to release my $100 room bond and ignored my emails. they are truly ridiculous, the physical irritation and mental stress they put me through. holiday ruined. SO DO NOT STAY THERE AND BE THE NEXT VICTIM!

Mark Villarubia

家庭出遊豪華國王公寓

入住於2025年09月

3.0

評價於：2025年09月10日

The location is great—close to the CBD, so no issues there. However, the bathroom layout was disappointing. There was no holder for essentials inside the shower, and the towel rack was placed far from the shower area. I'm not sure how they came up with such an impractical design. Overall, I’d say the hotel deserves an average rating.

Tabo9180

好友出遊四臥室頂層公寓

入住於2025年03月

1.7

評價於：2025年03月08日

此酒店職員服務很差！當我入住時，沒有說房間內洗衣機壞了。當我們需要洗衫時，才發現此情況。當我去服務台通知職員，他跟我說經理已知道此事，叫我去洗衣房洗衫，但需要我們付款。我很不滿意，因我租此房間已括洗衣機的。

M261322****

商務出差兩臥室公寓

入住於2025年03月

1.0

評價於：2025年03月02日

先總結，無論什麼類型的出遊都不要選擇家酒店。最最最最重要的是他的房價也不便宜，卻住得那麼差，到底他的收費標準是怎麼給出來的？ 1- 登記入住的時候完全沒有服務意識。整個過程沒都很冷漠，沒有展現半點歡迎的態度。 2- 這個酒店有兩部分組成。他好像有兩棟樓一部分的住客是在他登記前台的右邊電梯；另外一部分的房間需要走出去前台右拐在另外一棟樓，走路10秒。 3- 我拿到房間以後開門一股撲面而來的臭味。我立馬開陽台。 4- 如果皮膚敏感的人，這個房間裡住完以後身體會很癢。他的沙發我坐在上面，大概一會兒整個身體都很癢，估計是跳蚤太多了。包括床也是很癢。第四張圖的沙發是他們的大廳拍的，這個就是要展示整個酒店的衞生風格和質量. 你們可以參考一下 5- 他的門關和開都很大聲。而且門是沒有任何上鎖的零件的。意思就是説你把門關上了，這就是你最後一道安全防線，對於女生來講很不安全。 6- 他的退房時間很早，早上10:00，這真的是瘋l了。説真的，國內的快捷酒店也比這個好。你就可以想象出這個酒店有多差了。幾乎就是中國80/90 年代的感覺。他去維多利亞女王市場很近，但我也不建議為了這個而選擇這個酒店。他們的網圖跟實際相差太大了

Olivia Marcinkowski

家庭出遊寬敞家庭公寓

入住於2025年08月

1.7

評價於：2025年08月25日

We travelled for 14 days staying at 5 different accommodations and this was by far the worst. Firstly it looked nothing like the pictures shown. The reception area was not even on site. We paid for city view and instead had a view of machinery and air conditioning cylinders that looked like the inside of a factory. NO CITY VIEWS IN SITE. The room had 1 small queen bed with nothing else inside NO SIDE TABLE ETC and covered with 1 small layer of sheets. Not very hygienic at all. There was 2 lift only 1 of which was not working and the other taking 10-15 to get to ground floor. It gave us anxiety every time we used it as it did not feel safe at all. I'm just glad we only stayed for 1 night and no more!! When letting the reception know in the morning during check out he seemed to not care less, we didn't even at least get an apology. Definitely would never stay here again!

訪客用戶

夫妻／情侶出遊一臥室公寓

入住於2025年05月

1.0

評價於：2025年05月22日

Very disappointed, booked what looked like a nice room on the app but when we arrived it was nothing like the photos.

匿名用戶

獨自出遊豪華一臥室公寓

入住於2025年02月

2.2

評價於：2025年03月10日

這家酒店唯一的優勢就是地段可以，到墨大和RMITA都比較方便，很市中心的位置。大堂有家餐廳，裡面的餐食不錯，老闆是義大利人，他和員工都很客氣，做的食物也可口。酒店很陳舊，設施老破，房間很多地方都貼了膠帶，大家可以自行想象。酒店很吵，晚上睡覺都經常被吵醒，沿街的原因吧。服務也是很一般。我在這裡住了2周，到了週末基本沒有服務的，國外這工作真舒服。除非迫不得已，不然以後應該不會再住這家了。。。

訪客用戶

家庭出遊一室公寓

入住於2025年08月

2.0

評價於：2025年08月15日

I stayed one night a few weeks back and I had paid online, there was also a deposit of $100 to be paid upon check in incase of any damages etc. I had taken cash to pay my deposit as on their booking page it says you can pay cash and get it back at check out. When I got there to check in, I went to pay the $100 in cash and the lady told me they don’t accept cash, I mentioned it had it on their website but that didn’t seem to matter, so I had to pay $100 via eftpos. When I went to check out the next morning, they didn’t mention my refund so I mentioned the $100 refund and got my card out. The gentleman said that we don’t need your card for the refund, that my refund will be refunded back within 5-7 days from check out. I found that a bit odd, not needing to insert my card for a refund. I said are you sure you don’t need my card and he said no. I still have not received my refund, I left the room exactly the way it was when I went in there. I have tried calling the hotel many times but no one answers the phone.. EVER! And I’ve sent 3 emails with no response! That’s just shocking! This tiny VERY AVERAGE room with dirty walls cost me after the deposit $196, when the room was $96. Trip had a special on so I got the room for $96. (And the photo online was completely different to the room I stayed in) I could have stayed somewhere so much nicer if I just paid $196 for one night somewhere else. I’ve never had this experience with any other hotel. It’s absolutely terrible customer service. DO NOT STAY THERE! Not happy!

斯旺斯頓箭頭酒店 (Arrow on Swanston)

斯旺斯頓箭頭酒店 (Arrow on Swanston)

設施服務

入住及孩童規定

斯旺斯頓箭頭酒店的真實旅客評論(201)

斯旺斯頓箭頭酒店 (Arrow on Swanston)附近飯店推薦